Experience
May 2022 - Present
DoorDash
Design Lead
In my current role as the Design Lead for Customer Experience and Integrity at DoorDash, I'm leading a team of 8 designers across support, fraud, trust, safety, and internal tools, in building powerful, efficient, and scalable experiences that power the day to day operations of DoorDash and ensure a high quality experience for our consumers, dashers, and merchants. My primary focuses have been on expanding design’s influence amongst our product teams, building high quality 0-1 tools, boosting the quality and efficiency of support, enhancing customer experiences and internal workflows with AI, constructing new internal tools specific design systems and themes, and masterminding the architecture of the new DoorDash Internal Tools ecosystem: Unity.
May 2019 - May 2022
Podium
Senior Product Designer
As a Senior Product Designer at Podium I had the opportunity to take complex problems and systems and translate them into easy-to-use solutions that help local businesses better communicate with their past, present, and future customers. I owned the end-to-end user experience for Podium Phones that allows over 100,000 local businesses using Podium to connect with more customers and increase their revenue.
Nov 2017 - Nov 2019
Entrata
UX Designer
My role as a UX Designer at Entrata included owning more than a dozen products on mobile, tablet, and web platforms that optimized accounting and maintenance processes for large property management companies. At Entrata, I also had the opportunity to expand my skill-set and work as an amateur front-end developer and user experience researcher.
Feb 2017 - Nov 2017
Braven
Industrial Designer
Being an Industrial Designer at Braven allowed me to work in both physical and digital mediums, building next-level personal audio products and digital audio experiences. Here I was able to take physical products from concept to production-ready designs and prototypes, and embraced the idea that experience design spans all mediums, both physical and digital.
Apr 2016 - Oct 2017
Altplus Design (Hong Kong)
Product Designer
As a Product Designer at Altplus Design I consulted with large corporations in China and Hong Kong to come up with creative product solutions for small home appliances, transportation, and various types of software. Living and working in China/Hong Kong gave me a new perspective on the world and afforded me the opportunity to become fluent in Mandarin Chinese.